Refund Policy

How to Request a Refund

To request a refund, please email us at i_hot@qq.com with the following information:

• The email address associated with your What to Wear account.
• The order/receipt ID (if available) or a screenshot of the payment confirmation.
• A brief description of the reason for your request and when the issue occurred.

We will provide an initial response within 3 business days.

Cases We Typically Refund

We understand that issues can arise. We will typically approve refund requests in the following situations:

• Duplicate Charges or Billing Errors: You were clearly charged more than once for the same purchase.
• Service Unavailability: A verified technical failure on our part prevented the core AI try-on service from functioning for an extended period.
• Failed Generations Consuming Credits: If our system experiences a technical error that causes your credits to be deducted without producing a usable result, we may credit the lost credits back to your account or offer a partial refund.

Cases We Typically Do Not Refund

To be sustainable, our refund policy has some limitations:

• Change of Mind: As our products are digital credits that are immediately available for use, we generally do not offer refunds for simply changing your mind.
• Low-Quality Results Due to User Input: The quality of AI-generated images heavily depends on the photos you upload (e.g., lighting, pose, clarity). We do not offer refunds for results that were affected by poor-quality input images.
• Unused Credits After Cancellation: If you cancel a subscription, you will retain access to your remaining credits until the end of your billing period, but no partial refund will be issued for the remaining time.

Processing and Timing

• All refund requests are reviewed on a case-by-case basis.
• Once approved, refunds are processed manually and will be returned to the original payment method used (typically via Creem).
• The time it takes for the refund to appear in your account depends on your payment method and bank processing times.

Contact Us

For all refund inquiries, please first contact our support team at i_hot@qq.com. Please do not initiate a chargeback through your bank or Creem before contacting us, as we can likely resolve the issue faster.